Welcome to FlagandBanner.com's Frequently Asked Questions page! Have questions about our products, orders, or services? Explore our comprehensive FAQs for helpful documents and videos to assist you with everything from flag care to custom orders at FlagandBanner.com.

Most Frequently Asked Questions

• Is the flag at half staff? - Find out the status of the American flag and Arkansas flags.
• Is it called Half Staff or Half Mast? - The answer may surprise you.
• When Should I Fly the American Flag? - What holidays should be half-staff and more.
• What Size Flag Should I Use? - Learn what size flag is best for your pole height.
• Wind Speed Chart for Flagpoles - Find out what flagpoles are best for your climate.
• How long will a flag last? - Information on how to properly care for a flag to make it last.
• How much is my antique flag worth? - We can't appraise your flag, but we do know some people who can help you.

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Custom Frequently Asked Questions

• Custom Flag Comparison Chart - Compare materials and methods for your needs.
• What's the Difference between Single Reverse and Double Sided? (Video) - Kirk explains 
• Custom Banner Comparison Chart - Compare materials and methods for your needs.
• Listen and Learn | Custom Flags and Banners - Greg breaks down how our production creates custom flags and banners
• Standard Flag Sizes - Not sure what size your flag or banner should be? Use our handy guide to get started.
• Graphic Art Requirements - What is required for your custom artwork.
• Letter Visibility Chart - Sizing letters on a flag or banner based on method of display.
• Nylon Fabrics Color Chart
• Pantone Color Chart

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Frequently Asked Flag Etiquette Questions

• Flag Etiquette - Learn how an American flag should be handled and displayed.
• Boating Flag Etiquette - Learn traditions and etiquette for boats and yachts.
• Calendar of Events and Holidays - Learn which holidays are coming up.
• What do the folds mean? - Learn how to fold the American Flag and what each fold means.

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Frequently Asked How-To's

• How to Videos - Visual instructions are sometimes the best way to learn something.

Etiquette 

• How to Fold an American Flag - The proper way (with pictures) to fold a U.S. Flag and the meanings of each fold.

Outdoor

• How to Attach a Flag to a Flagpole - The proper manner in which to attach a flag to a pole.
• How to Attach a Flag to a House Pole (Video) - Gray gives us instructions on different options to attach your flag or banner to a house mounted flagpole.
• How to Install ZipKlip® Flag Fasteners - Easy to use instructions to get your hardware connected to the flagpole rope. 
• Blade and Teardrop Pole Instructions - Guide with images to help assemble your poles.
• How to Attach the Neverfurl mounting rings - Attaching these mounting rings is easy with this how-to
• How to Attach a Pole Hem Flag using the Neverfurl mounting rings - No grommets? No problem!

Indoor

• Banner Stand Assembly - Instruction sheets to properly assemble various banner stands.
• Indoor Presentation Kit - Instructions on kit assembly for display
• How to Put a Presentation Set Together (Video) - Adrienne shows us how easy it is to put your indoor flagpole together - step by step.
• How to use a Flag Spreader (Video) - Adrienne installs a flag spreader on an indoor pole and attaches the flag for a stunning display
• How to Braid a Cord and Tassel (Video) - Adrienne shows us to braid the cord and tassel for your indoor pole. It's easier than you thought!
• How to attach a Crossbar - Instructions on installing the hook and eye to your crossbar and pole

Flagpoles

• In-Ground Flagpole Installation and Assembly (Video and Written) - Grady and Kerry show us how easy it is to install a flagpole at your home. Paper instructions on pole installation and assembly also listed.
• How to Install and Assemble CPOLE782 Lightweight Telescoping Flagpole - PDF instructions easily show you how to use your pole with the tire mount and in-ground mounting.
• How to Install and Assemble CPOLE648 Multi Use Telescoping Flagpole - PDF instructions show you how to install your pole in the ground and using the tire mount.
• How to Install the Neverfurl Railmount Flag Pole Kit - Picture instructions to help get your flag flying in no time
• How to Install a Yard Arm and Gaff - Printable picture diagram

Street Poles & Banner Poles

• Street Pole Banner Hardware instructions - This sheet will walk you through installation.
• BannerSaver Street Pole Instructions - This will guide you through installation with photos.
• Wall Mounted Flagpole Instructions - Our patio flagpole installation instructions.
• Wall Mount Banner Bracket Assembly Instructions - This sheet will walk you through assembly and installation.

Hardware & Accessories

• Hardware Assembly - Various hardware assembly instructions.
• Sandwich Board Sign A-Frame Instructions - This will guide you through installation with photos. For video, click here.
• How to Attach Banner Clips (Video) - Adrienne shows us how to use banner clips.
• How to Tie a Double Fisherman's Knot (Video) - Adrienne gives us a tutorial on how to properly tie a fisherman's knot for your flagpole rope.
• Replacing Your Flagpole Rope (Video) - Grady shows us the easiest way to change your flagpole rope.
• How to Attach Rope to Snap Hooks (Video) - Adrienne guides us on the easiest way to attach your snap hooks to your rope.

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Frequently Asked Order Information Questions

• Ordering Custom Flags (Video) - Kirk guides us on what to keep in mind when you order your next custom flag.
• Shipping Rates and Policies
• Flag Repair Services or Flag Retirement - Learn how to get your flag repaired. Or if it's not repairable, let us take care of it.
• Returns and Exchanges
• Payment Authorization - Explanation of how your credit card is charged after a sale.
• Want to order by mail? Click here to download or print the form. You can either fill it out on your computer, print, sign and mail or print it out and fill it out by hand. Whichever you are comfortable with! Some folks just don't like sharing information such as credit cards over the Internet. We understand and want to make it easy as possible for our customers.

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Flag Code & Information

• US Flag Code - Learn how a US Flag should be treated.
• Arkansas Flag History - Learn about the history of the Arkansas State Flag.
• Glossary of Flag Terms - Learn what the parts of a flag are and their definitions.
• Standard Flag Sizes - Use our handy guide to get the right size flag or pennant for at home or the office.
• Flag Police Ticket - When you see Old Glory doesn't look so glorious anymore, join our police force and ticket them. Download your tickets now.
• When Should I Fly the American Flag? - What holidays should be half-staff and more.
• What's the difference between a flag and banner ? (Video) - Adrienne gives us a guided tour of what makes a flag versus a banner.
• American Flag History - Learn about our national symbol.
• US Army Flag Regulations - The Army's regulations of size and specifications for flags, guidons, streamers and more.
• The Meaning Behind the Seal on the Presidential Flag - Learn what the imagery on the Presidential flag means.
• What Do Thin Line Flags Mean? - Learn what the colorful stripe on a thin line flag represents.

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Galleries

• What our customers are doing! - Photos of what our customers are doing.
• Gallery of Latin America Flags - Learn the flags of the countries and territories that make up Latin America
• Gallery of Signal Flags - Helpful graphics for signal flags.
• Gallery of Maritime Flags - Helpful graphics for maritime flags.
• United Nations Members - What nations are UN members?
• Custom Flags - A gallery of all sorts of custom flags we have made over the years
• Custom Banners - A gallery of styles of custom banners we have made for businesses, museums, and everyday events
• Military Guidons - Custom made guidons and flags made just for our Armed Forces and military school customers
• Decorative - Flags and banners are more than just logos! Get creative with this gallery
• Collegiate and NCAA sports - Spirit flags are just a sample of what your college can do
• Corporate - Take your logo to the next level!
• Events - See how others used flags and banners to get noticed
• Education - Schools use more than just American flags
• Family Events - Looking for a unique gift? Check out what these customers did for their loved ones
• Government - See what other government agencies are doing
• Municipal - City beautification at its finest
• Museums and Non-Profits - See how to make your exhibits stand out
• Street Pole Banners - Get ideas to make your city streets looking fabulous 
• Malls and Retail Outlets - These customers decorated for holidays, advertised sales, and used logos
• Religious - Decorating your church and for special events 
• Window Scrim - You can see out, but they can't see in!
• Fleet Graphics - Use your vehicle to promote your business!
• Patriotic Decorating Ideas and Examples - Decorating ideas using flags in home decor
• 2014 Flag Day Ceremony - This was a special Flag Day for us! We partnered with the Smithsonian National Museum in a nationwide attempt to break the Guinness Book of World Records for "the most people to sing a national anthem at one time." This official Smithsonian party was to celebrate the 200th anniversary of The Star Spangled Banner. Scroll down the page a bit to see the whole image gallery.

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Frequently Asked Questions About FlagandBanner.com

• Why Buy From Us? - A number of reasons for why FlagandBanner.com should be your first choice for your flag and banner needs and much more.
• Why Buy American Flags from FlagandBanner.com? FlagandBanner.com is proud of their long relationship with America’s oldest and largest flag manufacturer, Annin Flagmakers. 
• About Us - Learn the 50 years of history of FlagandBanner.com
• Ask an Expert - Contact information for everyone at FlagandBanner.com
• Meet our Flag Police - See our dedicated (and entirely fictional) Flag Police in action and download your own flag violation ticket.
• Contact Us - Use this handy form to contact our customer support.
• About Flags Inc. - Kerry McCoy Enterprises acquired AboutFlags.com in 2020
• Freedom Flag and Banner Company - Kerry McCoy Enterprises acquired AboutFlags.com in 2021
• OurCornerMarket.com - Our sister site offers address lawn plaques, memorial plaques, benches and so much more.
• Customer Testimonials - What our customers have to say about us.
• Video Archive - Includes instructional and past commercials or news segments.
• Job Opportunities - Available positions at FlagandBanner.com
• Kerry's Blog - Read up on what our company President is thinking about this week.
• Press Center - FlagandBanner in the news.
• How Kerry McCoy Became an Enterprise - Kerry's story of 40+ years in the flag and banner business.
• Partners and Affiliates - Others we work with.
• Member Associations - Associations we are members of.
• Charitable Donations - Who we donate to.
• Why we like to work with the Red Cross.
• Dreamland Ballroom - Why is our building listed as Historic?
• Privacy Policy
• Terms and Conditions

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Freebies

• Join our mail list! - Sign up to receive Half-Staff Alerts, sales/coupons, and inspiring stories.
• Flag Retirement Service - Find out how to retire your flag properly.
• Recipes - Yummy holiday centric recipes and entertaining ideas.
• Catalogs and Brochures - Download or request product catalogs and other literature
• Educational Media Infographics - Free to use for teachers, history buffs and anyone interested in learning more about our history.
• Contests and Giveaways - Check out this page for contests and giveaways.

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